Refund Policy
Read the NEXUS AI refund policy for subscriptions, cancellations, billing errors, refund eligibility, and refund requests.
Subscription cancellations
Monthly subscriptions can be cancelled at any time. Paid access continues until the end of the current billing period, and the subscription does not renew after that period.
Refund eligibility
Refunds are reviewed case by case for duplicate charges, billing errors, unauthorized charges, or material service issues that prevented use of the paid service.
Refund requests
Customers can request a refund by contacting support with the account email, organization name, invoice date, charge amount, and a short explanation of the issue.
App plus database plus worker
A typical NEXUS AI deployment can run a web app, a PostgreSQL database, a Redis queue, and a background worker as one connected service group. The app and worker share the same deployment network, so application code can use internal hostnames such as postgresql and redis instead of hard-coded host ports or external database addresses.
Storage and recovery included
Production apps usually need more than compute. NEXUS AI supports persistent filesystem volumes for apps that write to paths such as /data, S3-compatible buckets for uploads and generated files, database backups, in-place restore, and restore into another compatible service in the same organization.
One workflow across interfaces
The same stack can be managed from the dashboard, CLI, REST API, or MCP tools. Developers can deploy from GitHub, add database services, attach storage, run workers, scale replicas, inspect logs, create backups, and recover data without switching between cloud consoles and hand-built scripts.
About NEXUS AI
NEXUS AI is an agentic AI app builder and full-stack deployment platform. Explore the AI App Builder, learn more on the About page, read the documentation, or contact the team through nexusai.run/contact.
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