How to Open a NEXUS AI Support Ticket
Open a NEXUS AI support ticket from the dashboard, or from Claude and ChatGPT over MCP. Includes the exact prompts and the full support tool reference.
From the dashboard
Sign in and open Support from the sidebar, then choose New ticket. Give it a subject, describe the problem, and set a category (General, Billing, Technical, Deployment, or Database) and a priority (Low, Medium, High, or Urgent). Submit, and the ticket appears in your list as Open. Replies from the team land in the same thread, and you can filter the list by Open, In Progress, or Resolved.
From Claude or ChatGPT
NEXUS AI runs a remote MCP server at https://mcp.nexusai.run/mcp. Add it once as a connector and sign in with your NEXUS AI account: in Claude use Settings, Connectors, Add custom connector; in ChatGPT add it under connectors in settings. Both use the same OAuth sign-in, so the assistant acts as you, sees only your organization, and every action is written to the audit log.
What to include so the ticket is useful
Deployment IDs, the exact error text, and what you had just changed are what make a ticket answerable on the first reply. If your agent already has the context, it can pull it in: ask it to read the failing deployment logs and open a ticket that quotes them, rather than writing the summary yourself.
Following the ticket
Anything opened in chat is a normal ticket. It shows in the dashboard Support list, and you can keep working it from either side: ask your assistant to list open tickets, read a thread, or post a reply, then pick it up in the browser later. There is no separate agent-only queue.
App plus database plus worker
A typical NEXUS AI deployment can run a web app, a PostgreSQL database, a Redis queue, and a background worker as one connected service group. The app and worker share the same deployment network, so application code can use internal hostnames such as postgresql and redis instead of hard-coded host ports or external database addresses.
Storage and recovery included
Production apps usually need more than compute. NEXUS AI supports persistent filesystem volumes for apps that write to paths such as /data, S3-compatible buckets for uploads and generated files, database backups, in-place restore, and restore into another compatible service in the same organization.
One workflow across interfaces
The same stack can be managed from the dashboard, CLI, REST API, or MCP tools. Developers can deploy from GitHub, add database services, attach storage, run workers, scale replicas, inspect logs, create backups, and recover data without switching between cloud consoles and hand-built scripts.
Prompts for Claude and ChatGPT
| What you want | Ask your assistant |
|---|---|
| Open a ticket | Open a NEXUS AI support ticket. Subject: "Deployment stuck in BUILDING". Describe that deployment 84a423e5089f has been building for 40 minutes with no log output. Set category technical and priority HIGH. |
| Open one from real logs | Read the build logs for my deployment my-app, then open a NEXUS AI support ticket quoting the exact error and what it was doing when it failed. |
| See what is open | List my open NEXUS AI support tickets. |
| Read a thread | Show me the full thread for NEXUS AI support ticket <ticket-id>. |
| Reply | Reply to NEXUS AI support ticket <ticket-id>: the redeploy fixed it, the container is healthy now. Please close it. |
| Chase a billing question | Open a NEXUS AI support ticket in the billing category asking why my plan shows two active deployments when I only have one running. |
Support tools your assistant can call
| Tool | Required | Optional | What it does |
|---|---|---|---|
| nexusai_support_ticket_create | subject, description | priority (LOW, MEDIUM, HIGH, URGENT), category (general, billing, technical, deployment, database) | Opens a new ticket. Priority defaults to MEDIUM and category to general when omitted. |
| nexusai_support_ticket_list | none | status (OPEN, IN_PROGRESS, RESOLVED, CLOSED), page, limit | Lists your organization tickets, newest first, optionally filtered by status. |
| nexusai_support_ticket_get | ticketId | none | Returns one ticket with its full message thread. |
| nexusai_support_ticket_reply | ticketId, message | none | Adds a reply to an existing ticket thread. |
Frequently asked questions
How do I open a support ticket in NEXUS AI?
Sign in, open Support from the dashboard sidebar, and choose New ticket. Enter a subject and description, pick a category (General, Billing, Technical, Deployment, or Database) and a priority (Low, Medium, High, or Urgent), then submit. The ticket appears in your list as Open.
Can I open a support ticket from Claude or ChatGPT?
Yes. Add the NEXUS AI MCP connector at https://mcp.nexusai.run/mcp and sign in with your NEXUS AI account, then ask the assistant to open a ticket. It calls nexusai_support_ticket_create and returns the ticket ID. Claude and ChatGPT both use the same server and the same OAuth sign-in.
What should I put in a support ticket?
The deployment ID, the exact error message, and what changed just before the problem started. If your assistant is already connected it can read the deployment logs and quote them into the ticket for you.
Do tickets opened from chat show up in the dashboard?
Yes. There is one ticket queue. Anything opened through MCP appears in the dashboard Support list with the same thread, and replies posted in either place are visible in both.
Which support tools can an AI assistant use?
Four: nexusai_support_ticket_create to open a ticket, nexusai_support_ticket_list to list them by status, nexusai_support_ticket_get to read one thread, and nexusai_support_ticket_reply to respond. They are scoped to your organization and every call is written to the audit log.
Is the assistant able to see other organizations tickets?
No. The connector signs in as you, so it can only reach your own organization, and it has no more access than your account does.
About NEXUS AI
NEXUS AI is an agentic AI app builder and full-stack deployment platform. Explore the AI App Builder, learn more on the About page, read the documentation, or contact the team through nexusai.run/contact.
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